Toyota UK has admitted that customers will be forced to wait another week before it is able to repair 180,000 faulty accelerator pedals. The Japanese car manufacturer, which has been forced to recall more than five million cars across the globe, said it has identified the affected vehicles in the UK and is working with the Driver and Vehicle Licensing Agency (DVLA) to identify owners.
Models affected in the UK include a number of Toyota’s most popular cars, including the Aygo, Yaris, Auris and Avensis. Toyota technicians will begin carrying out the 30-minute repair procedure from 10 February. Miguel Fonseca, managing director at Toyota GB, said: “The safety of our customers is our top priority. We appreciate their concerns and are doing everything we can to deliver a speedy and thorough solution to the issue with the minimum inconvenience.” In the US and Japan, the marque has also received a number of complaints about the braking system on its Prius hybrid model. Toyota has launched a dedicated website, www.toyota.co.uk/recall, to provide customers with the latest information surrounding the recall. However, it has yet to launch any UK or European advertising activity to address the situation.
The manufacturer yesterday announced it had recorded a net profit of $1.68bn for the three months to 31 December, but now expects to lose at least $2bn as a result of recall costs and lost sales. In the UK, Toyota saw January sales of new cars dip by 12% year-on-year, making it the worst-performing mass-market manufacturer in the market. According to the Society for Motor Manufacturers and Traders (SMMT), the car industry saw a near-30% increase in sales compared with the previous year.