The Power of the Apology – an article from the Deputy CEO of the FT

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One thought on “The Power of the Apology – an article from the Deputy CEO of the FT

  1. stevevirgin Post author

    I cannot believe that the FT published such rubbish. I am ‘sorry’ – that’s all right then, all is forgiven!!!

    Where is the evidence that there is a concerted and massive effort to fix this problem?

    Where is the evidence that a cross-national team are working night and day to fix this?

    Where is the evidence that there are now some happy customers who have had things fixed and been impressed by the way Toyota has treated them?

    Where is the evidence of Toyota teaching the motor industry of what not to do so no other car manufacturer falls into the same corporate reputation pit?

    I am sorry – for a mate of the CEO of Toyota to write this crap makes my stomach churn. It is particularly worrying coming from supposedly the creme-de-creme business paper – the FT and from a Deputy Editor.

    Reply

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